Return Policy

Lyreza Beauty – Return & Refund Policy

Effective Date: October 5, 2025

At Lyreza Beauty, we want you to be completely satisfied with your purchase. Our return and refund policy is designed to be transparent, clear, and customer-friendly, in compliance with Google Merchant Center requirements.

1. Returns

• You may request a return within 30 days of receiving your order.
• Items must be unused, unopened, and in their original packaging.
• To initiate a return, please contact us at info@lyrezabeauty.com with your order number and reason for return.
• Note: For hygiene reasons, opened or used perfumes cannot be returned unless the product is defective or incorrect.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable, except if the item was defective or sent incorrectly.

3. Exchanges

• If you received a damaged or incorrect product, we will replace it at no additional cost.
• Please contact us within 7 days of receiving the item to request an exchange.

4. Damaged or Defective Items

• If your item arrives damaged or defective, please photograph the item and email info@lyrezabeauty.com within 7 days of delivery.
• We will arrange a replacement or full refund, including shipping costs.

5. Contact Us

For any questions about our return or refund policy, please email us at info@lyrezabeauty.com. Our team is happy to help.